Diversified Power, Ormond and Diversified Lifting Solutions are sister companies in hydraulic tooling and lifting equipment. My role there covers a wide range of work, from operations and systems to sales.
My largest project was moving the company off a DOS-based system and onto Odoo. I led it from start to finish. I met with each team to understand how they actually work, solved problems as they came up, tested the system, migrated the data and trained staff one-on-one. Jobs that used to be passed around on paper now live in one system the whole team can see, paperwork no longer gets lost, and the switch laid the groundwork for selling online. Before that, I moved our rental operations from paper to dedicated rental software and led our Canada Digital Adoption Program project.
Day to day, I support operations across the company's technical systems, build solutions when problems come up, and create marketing material. I built a service request form for the website so customers send the details we need up front, which cuts down on errors and phone calls and gives us better leads. I also rebuilt the websites for all three companies (Diversified Power, Ormond and Diversified Lifting Solutions), and the new Ormond site has brought in more rental business.
I also sell equipment and work directly with customers. I help them find the right fit, prepare quotes, and visit their sites to demo the ordering and service portals we build. I built out Diversified Power's e-commerce function and manage our online customers from first contact through to order.
Thomas Knout
