Diversified Power, Ormond and Diversified Lifting Solutions are sister companies in hydraulic tooling and lifting. My job there is different every day, which is most of the fun.
The big one was moving the company off a DOS-based system and onto Odoo. I ran it pretty much start to finish: sat down with everyone to see how they actually work, sorted out problems as they came up, tested everything, moved the data over and trained people one-on-one. Jobs that used to get passed around on paper now live in one system the whole team can see, nothing goes missing, and it opened the door to selling online. Before that, I moved our rentals from paper to dedicated rental software, and led our Canada Digital Adoption Program project.
Day to day I help keep things running. I run our inventory counts, from pulling the numbers to checking the results, and dig in when the stock values don't add up. I built a service request form for the website so customers give us the details we need up front, which means fewer mistakes, better leads and fewer phone calls. I also redid the websites for all three companies (Diversified Power, Ormond and Diversified Lifting Solutions), and Ormond's brought in more rentals.
And when customers need equipment, I help them figure out what fits, price it out, and go on site visits to show them the ordering and service portals we build.
Thomas Knout
